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If your flight was cancelled or delayed by three hours or more, you may be entitled to cash compensation of up to €600 per person under international passenger protection rules — even if the airline only offers a travel voucher.

When are you eligible?

CANCELLED

Flight Cancellations

You may qualify if the airline cancelled your flight with less than 14 days' notice.

DELAYED

Long Delays

You may qualify if your flight arrived at its final destination 3 hours or more behind schedule.

DENIED BOARDING

Overbooking

If you were involuntarily bumped from an oversold flight, you may also be entitled to compensation.

MISSED CONNECTION

Missed Connections

A delay on one leg that causes you to miss a connecting flight can also qualify under the same rules.

What isn't covered

Airlines aren't required to pay out for disruptions caused by "extraordinary circumstances" — things genuinely outside their control, such as severe weather, air traffic control strikes, or security incidents. They remain liable, however, for technical faults, crew shortages, and other operational issues within their control.

Step-by-step: how to claim

1. Keep all travel documents

Save your boarding pass, booking confirmation, and any written notice from the airline about the disruption.

2. Get the reason in writing

Ask airline staff to confirm the official cause of the delay or cancellation in writing where possible — this matters for eligibility.

3. Don't feel pressured into a voucher

Airlines often offer travel credit to settle claims quickly. In eligible cases you're entitled to insist on a cash payout instead.

4. File your claim

You can file directly with the airline, or use a specialized passenger rights claims service to handle the process on a no-win, no-fee basis.

This page is general information, not legal advice. Eligibility depends on your specific airline, route, and the cause of disruption — always confirm details for your situation before relying on them.

Frequently asked questions

How much compensation can I claim for a delayed or cancelled flight?

Under EU Regulation 261/2004, eligible passengers can claim between €250 and €600 depending on flight distance, provided the airline was responsible for the disruption.

Does flight compensation apply to flights from the UAE?

EU261 generally applies to flights departing an EU airport on any airline, or flights arriving in the EU on an EU-based carrier. A flight from Dubai on an EU airline arriving in Europe may qualify; check the specific route and carrier.

What situations are not covered by flight compensation?

Airlines are not required to pay compensation for disruptions caused by extraordinary circumstances such as severe weather, air traffic control strikes, or security risks.

How long do I have to file a compensation claim?

Time limits vary by country, ranging from 1 to 6 years in most of Europe. It's best to file as soon as possible while your documents are on hand.

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